chantedsnicker's picture

Force closes

Unfortuantely I can't seem to get the app to work on my HTC Desire.

It worked initially and I got to the screen where my account was authorised, then it force closed.

Now it won't even open and just force closes every time - It could be because mine is quite old in smart phone terms (Android 2.2.2)

I love the idea of the app though.

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Jonathan's picture

THat's a shame. Try updating

THat's a shame. Try updating the app by revisiting Google Play and downloading it again. That should overwrite the existing version without requiring you to register again. I don't guarantee this will work, but its worth a try. If that does not work, you can also try deleting the app and trying again.

Let is know here how you get on.

Or, you can just wait a couple of months for the next version which should be better.

Thanks for your feedback.

Jonathan
University of Edinburgh and Biodiversity Observatory (OU)

chantedsnicker's picture

Still doesn't work

I deleted the app and tried again but it still doesn't want to work for me. I'll give it another go once there's an update.

Jonathan's picture

Oh dear. The new app is a

Oh dear. The new app is a thorough re-build so lets hope that works for you.

Jonathan
University of Edinburgh and Biodiversity Observatory (OU)

david1973's picture

Same Problem

Hello Jonathan,

I have downloaded App 3 times and tried overwrite 3 times, but still the App when installed and opened for 1st time forces itself to close i.e. uk.ac.open.ispot has stopped unexpectedly, please try again ?.

I have done this and still the problem persists.

My model of mobile phone is Motorola Defy

Kind Regards

David

Jonathan's picture

Dear David, I think the best

Dear David, I think the best thing for you to do is to wait for the new version of the app. This has been totally re-written from the bottom-up and will have a new design and a complete set of functions, so it will be worth the wait.

I can't say exactly when this will be available to try, but its weeks rather than months away. Watch the news on the front page of iSpot.

Jonathan
University of Edinburgh and Biodiversity Observatory (OU)

david1973's picture

App

thank you Jonathan, I look forward to the release date of the new app.

Kind Regards

David